Refund and Returns Policy

Overview

At D.C Wax Melts Boutique, every product is handmade in small batches with care and attention to quality.

Returns

We accept returns within 14 days of delivery for unused, unopened items that are in their original condition.

Customers are responsible for the cost of returning unwanted items unless the item is faulty or sent in error.

Non-Returnable Items

For hygiene and safety reason, we cannot accept returns on:

Opened Wax Melts
Used Room Sprays
Used Hoover Discs
And product that had been used or damaged after delivery

Damaged or Incorrect Orders

If your order arrived damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

Your order number
A discripition of the issue
Clear photographs of the item and the packaging

If the item is found to be faulty or incorrect, we will offer either:

A replacement
A full refund
Store credit (where appropriate)

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at wax.melts.d.c@gmail.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at wax.melts.d.c@gmail.com and send your item to: 33 Wheatcroft Drive, Birmingham, B37 7LL.

Shipping returns

To return your product, you should mail your product to: 33 Wheatcroft Drive, Birmingham, B37 7LL.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.